How Diverse Teams Drive Customer Satisfaction in Hospitality
Diversity is more than just a nice-to-have; it’s a necessity for improving customer satisfaction. Diverse teams bring a wealth of perspectives, skills, and ideas that enhance the guest experience. Here’s how diverse teams contribute to customer satisfaction: Better Understanding of Customer Needs A diverse team is better equipped to understand and meet the varied needs […]
Supporting Menopause in the Workplace
Menopause affects around 50% of the population, with symptoms often starting between the ages of 45 and 55. Yet, despite its prevalence, menopause remains under-discussed, especially in the workplace. A healthcare provider, Simplyhealth, surveyed UK working women and found: 23% of women leave their jobs due to menopausal symptoms, with an astounding 87% of women […]
Why Diversity Matters in Hospitality
Diversity isn’t just a buzzword; it’s essential for success, especially in the hospitality industry. In this blog, we’re diving into the various benefits that a diverse workforce brings to both employees and customers. Here’s why diversity matters in the hospitality industry When you bring together people from different backgrounds and perspectives, you bring new and […]
Behind the Scenes of Staffing Large Scale Events:
Staffing the Oasis Concert As an agency partner to many Large Scale Events, our work begins months in advance, sometimes up to sixmonths before the event day. We recently staffed 80 staff for the Oasis concert at MurrayfieldStadium, and we wanted to give you a behind-the-scenes look at that process. What does staffing a large-scale […]
Supporting your team – Spotting the signs of struggle
How to recognise and support struggling staff in the Hospitality Industry Working in hospitality means fast-paced, high-pressure environments where every shift counts. Sometimes team members struggle quietly, and if it goes unnoticed, it can affect morale, service, and staff retention. Even small signs of stress can quickly escalate, impacting both the individual and the whole […]
Berkeley Scott – Supporting Mental Health
Our Mental Health Advisors & What they do Life and work can be demanding. Whether you’re managing a busy team, working long shifts, or juggling multiple responsibilities. At Berkeley Scott, we know mental health matters just as much as skills or experience. That’s why we have a dedicated team of mental health advisors – to […]
Respecting Hospitality Staff this Bank Holiday
Essential Tips for Being a Better Customer in Restaurants & Hospitality The long-awaited August Bank Holiday is fast approaching, and for many of us, it’s the perfect excuse to indulge in the best that hospitality has to offer. Whether you’re celebrating a special occasion, enjoying a meal out with friends, or simply having a few […]
Working large scale events like Edinburgh Festival
A practical guide to staff navigating large scale events Each August, Edinburgh transforms into one of the most vibrant cultural hubs on the planet. The streets overflow with performers, punters, and pop-up venues. But while audiences from across the globe are swept away in the magic, there’s a whole team running behind the scenes to […]
Kickstart Your Hospitality Career – Optimism in a Competitive Sector
The UK hospitality sector continues to be a dynamic and welcoming industry, offering a wealth of opportunities for individuals at every stage of their hospitality career. With over 3.5 million people employed in catering, events, hotels, and food service, it remains the third-largest employment sector in the country. According to the Office for National Statistics, […]
Grow Within Catering & Hospitality – Internal Progression & Upskilling
The hospitality sector is famed for offering rapid career progression for motivated individuals. In fact, many successful general managers, chefs, and regional directors started as kitchen assistants or bar staff. One of the greatest advantages of working in hospitality is the ability to rise through the ranks based on effort, skill, and attitude. With a […]