How to avoid last-minute staffing failures
Preparing for unexpected absences over the Winter Months With winter in full swing, flu cases and other seasonal illnesses are keeping more staff off work than usual. Even a few unexpected absences can quickly disrupt the working day, especially if critical roles aren’t covered. Planning in advance, identifying the key positions that must always be […]
Keeping Hospitality Running on New Year’s Eve
The planning behind one of the busiest nights in Hospitality While most of the country counts down to midnight, hospitality staff are already in full swing, making New Year’s Eve celebrations possible. Behind every smoothly running event is a carefully orchestrated operation that requires skill, teamwork, and meticulous planning. From temporary hires to kitchen crews […]
Surviving Christmas in Hospitality: A guide for Staff
Practical ways to protect your wellbeing and enjoy the festive period Working in hospitality over Christmas is a unique kind of chaos. While guests are soaking up the atmosphere, seasonal menus, and sparkling decorations, the staff are the ones making sure it all runs smoothly. Long hours, constant movement, and high-pressure environments can easily lead […]
Preparing for the Christmas Rush in Hospitality: How to Stay Fully Staffed & Stress-Free
The festive season is the busiest, most fast-paced time of year for hotels, restaurants, bars, event spaces and catering teams. While the Christmas period brings incredible revenue opportunities, it can also create enormous pressure on managers who suddenly find themselves juggling staff shortages, last-minute bookings, unexpected demand, and potentially an overstretched team. At Berkeley Scott, […]
Be Extra Kind to Hospitality Staff This Christmas
The festive season is supposed to be all twinkly lights, family time, and cosy moments… but for a lot of people in hospitality, it’s also the busiest time of the entire year. While many of us are clinking glasses at Christmas dinners or taking time off from work, there are servers, bartenders, hotel staff, cleaners, […]
How Diverse Teams Drive Customer Satisfaction in Hospitality
Diversity is more than just a nice-to-have; it’s a necessity for improving customer satisfaction. Diverse teams bring a wealth of perspectives, skills, and ideas that enhance the guest experience. Here’s how diverse teams contribute to customer satisfaction: Better Understanding of Customer Needs A diverse team is better equipped to understand and meet the varied needs […]
Supporting Menopause in the Workplace
Menopause affects around 50% of the population, with symptoms often starting between the ages of 45 and 55. Yet, despite its prevalence, menopause remains under-discussed, especially in the workplace. A healthcare provider, Simplyhealth, surveyed UK working women and found: 23% of women leave their jobs due to menopausal symptoms, with an astounding 87% of women […]
Why Diversity Matters in Hospitality
Diversity isn’t just a buzzword; it’s essential for success, especially in the hospitality industry. In this blog, we’re diving into the various benefits that a diverse workforce brings to both employees and customers. Here’s why diversity matters in the hospitality industry When you bring together people from different backgrounds and perspectives, you bring new and […]
Behind the Scenes of Staffing Large Scale Events:
Staffing the Oasis Concert As an agency partner to many Large Scale Events, our work begins months in advance, sometimes up to sixmonths before the event day. We recently staffed 80 staff for the Oasis concert at MurrayfieldStadium, and we wanted to give you a behind-the-scenes look at that process. What does staffing a large-scale […]
Supporting your team – Spotting the signs of struggle
How to recognise and support struggling staff in the Hospitality Industry Working in hospitality means fast-paced, high-pressure environments where every shift counts. Sometimes team members struggle quietly, and if it goes unnoticed, it can affect morale, service, and staff retention. Even small signs of stress can quickly escalate, impacting both the individual and the whole […]