Sales Office Manager

We are seeking an organised, experienced and service driven Sales Office Manager to oversee the reactive sales and events sales offices function at the hotel.  You must be someone who comes from a hotel background, ideally from a 5 star hotel 

This role will lead the daily operation of the Sales and Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards. 

Reporting directly to the Director of Sales, the Sales Office Manager will oversee the Wedding & Events Sales Manager and Events Coordinator team, ensuring a seamless journey from enquiry through to operational handover. 

Key Responsibilities 

Reactive Sales Leadership

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
• Drive enquiry conversion and ensure timely, professional client and internal operational communication
• Oversee sales administration, proposal quality, and follow up standards
• Support the achievement of all budgeted sales including events, weddings and group revenue targets
• Support reporting and forecasting activity for the Director of Sales

Team Leadership and Coordination

• Lead and support the Wedding Sales Manager and Events Coordinator team
• Ensure strong organisation, communication, and operational standards within the sales office
• Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times
• Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.

About You

• Previous experience within hotel sales, events, or reactive sales management
• Strong organisational and administrative capability
• Experience managing weddings, meetings,groupsor luxury events business
• Excellent communication and client relationship skills
• Commercially aware with a strong understanding of conversion and sales processes
• Ability to manage a fast paced office environment with attention to detail