Hotel Night Manager

Night Manager – 4 star hotel – Scottish islands

• Competitive salary
• live in available
• non-live in bonus
• free parking on site
• Free use of Championship golf course
• Discounts all all hotels within the group
• Training and development
• 40 hours a week; working 4 nights out of 7
• Driving licence and own vehicle is essential

Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on the island. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack.

We’re looking for a Night Duty Manager to join our welcoming team.

As our Night Manager, you’ll take the lead during the overnight operation of the hotel, ensuring everything runs smoothly whilst delivering a warm, professional and efficient service to our guests. From overseeing the hotel throughout the night and completing the night audit to welcoming late arrivals and supporting early departures, you’ll play a key role in creating a safe, seamless and memorable guest experience.

In return for your enthusiasm and commitment, you‘ll find yourself in a group of likeminded people with a shared outlook on life; where friendship, connection, flexibility, variety and challenge make every working day worthwhile.

As our Night Manager you’ll be:

• Leading the hotel overnight, ensuring a safe, smooth operation and an exceptional guest experience.
• Acting as the main point of contact for guests, handling queries and resolving issues with confidence and care.
• Completing the night audit and preparing for the following day’s arrivals.
• Carrying out regular security and hotel checks, including monitoring CCTV and maintaining reception standards.
• Supporting our night cleaning team and delivering room service when required.
• Responding to incidents appropriately, escalating where necessary, and providing a thorough handover for our House Managers (including any maintenance issues).
• Supporting the wider management team with administrative tasks and following company policies and procedures.

The skills you‘ll be sharing with us: 

• Previous experience in a Night Manager or similar hotel role, with confidence in running night audits and overseeing the hotel overnight
• Experience using a hotel property management system (desirable)
• Previous Front of House experience (or equivalent)
• A good working knowledge of Microsoft Office
• Friendly, professional communication – you’ll be someone who enjoys helping people and building positive relationships with guests and team
• A diplomatic nature with the ability to remain calm under pressure, using your initiative to make decisions independently
• A sound knowledge of a hotel integrated PMS system
• A genuine passion for delivering outstanding guest service, with a positive attitude and a willingness to go the extra mile

First Aid, Fire Warden training and an Enhanced DBS check are desirable, but not essential.

Bonus points if you have…

• Previous island living experience (or are local to Islay)
• Hobbies or interests in the following areas: the outdoors, writing, natural history, marine science, animal science, photography (or equivalent)

Berkeley Scott are an agency, working on behalf of our client.  Salary is dependent on experience.