Facilites/Soft Services Account Manager – North West – £46,000p/a 

• Monday to Friday role
• Parking available at sites
• Excellent package including expenses, high street and travel discount schemes, healthcare, and others.

We are seeking a skilled and experienced Group Soft Services Manager with experience in Cleaning, Security and Catering to excel in an account management role across a national contract, reponsible for Service lines in Catering, Cleaning, Security, Reception, Mailroom, Grounds Maintenance.

Responsibilities include: 

• Develop and deliver continuous improvement plans
• Development and management of labour strategy in line with contract specifications
• Delivery of all HSE requirements both contractually and legislatively
• Management of required licenses
• Monitor and measure contractual and internal KPI’s, identify and develop continuous improvements.
• Manage Hard Services contractors to deliver all Planned and reactive Maintenance.
• Produce detailed reports to demonstrate compliance and manage risk reporting.
• Achievement of financial budgets

  Experience required:

• 3 years’ experience in Cleaning, Security and Catering Management
• 2+ years’ experience in management of a P&L
• Experience of managing 3rd party contractors along with experience of self-delivery of services
• Excellent communication and presentation skills  
• Demonstrable financial acumen 
• Excellent management skills 
• Have a proven track record of client / customer satisfaction
• Driving License 
• SIA Licence holder (current or previous)

    Experience in the following is desirable:

• Formal FM accreditation / qualification (IWFM) or working towards
• Experience of managing Hard Services

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our websites